PRIVACY POLICY

Updated: Feb 1, 2017

The Durham Hotel is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This policy is applicable to Hotel Durham LLLP and our website, thedurham.com. This Privacy Policy describes our practices in connection with information that we collect through our website, through social media websites and third-party services such as Booking.com or OpenTable through which we collect or receive information from or about you, through HTML-formatted email messages that we send to you that link to this Privacy Policy, and through our WiFi network. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

 

Information we collect:

 

Our site uses order forms for customers to request information, products, and services. Within these forms, we collect visitor’s contact information, listed below. We take the utmost care to ensure that the Personal Information we obtain from you is not used in a way that you may be unaware of or are not agreeable to.

 

Name

Postal address (including billing and shipping addresses)

Telephone number

Email address

Credit and debit card number

Profile picture

Social media account ID

Social media images and video (rich media)

Gender

Birthdates

Information collected through the use of key card and other security systems

Your booking and purchase history

 

If you submit any Personal Information relating to other people to us or to our service providers in connection with services we provide, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

 

 

How we may use Personal Information:

 

To respond to your inquiries and fulfill your requests, such as to send you newsletters and other marketing materials.

 

To send administrative information to you, such as information relevant to the hotel or restaurant and changes to our terms, conditions and policies.

 

To complete and fulfill your booking or other purchase, including, for example, to process your payment, communicate with you regarding your purchase and provide you with related customer service.

 

To send you marketing communications that we believe may be of interest to you.

 

To contact you with respect to any billing inquires.

 

To personalize your experience with us by presenting products and offers tailored to you.

 

To allow you to participate in any sweepstakes, contests and similar promotions we may run and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read such rules carefully.

 

For our business purposes, such as data analysis; market research; surveys; customer satisfaction; audits; fraud monitoring and prevention; developing new products and services; enhancing, improving or modifying our services; identifying usage trends; determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

 

As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

 

Your Personal Information may be disclosed:

 

To any future affiliates of Hotel Durham LLLP’s portfolio for the purposes described in this Privacy Policy. Hotel Durham LLLP is the party responsible for the management of the jointly-used Personal Information. This sharing with our affiliates would allow us to provide you with information about any future locations and amenities that may be of interest to you. Any commercial email sent by an affiliate would include an opportunity to opt out of such email messages in the future.

 

To our third party service providers who provide services such as website hosting, data analysis, data analytics, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. For example, we may use Google Analytics and others to provide analytics.

 

To third-party sponsors of sweepstakes, contests and similar promotions.

 

To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

 

As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

Third Party Services

 

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

 

We are not responsible for the information collection, use and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer.

 

Security

 

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and we cannot ensure the security of the information that you transmit. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the“Contact Us” section below.

 

Withdrawing Consent or Suppressing Information

 

Your choices regarding our use of your Personal Information

 

You may opt out from receiving electronic communications from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out of receiving them by following the instructions contained in each such message.

 

If you opt-out, we may still send you important administrative messages, from which you cannot opt-out.

 

How you can access, change or suppress your Personal Information

 

If you would like to review, correct, update, suppress or delete Personal Information that you have provided to us, contact us at the address below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have the Personal Information you have provided us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the Personal Information you have provided us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

 

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records and which will not be removed.

 

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Use of Services by Minors

 

Our services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the services.

 

Sensitive Information

 

we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

 

Updates to this Privacy Policy

 

We may change this Privacy Policy. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

 

CONTACTING US

 

If you have any questions about this Privacy Policy, please contact us at:

 

Hotel Durham LLLP

315 E Chapel Hill St

Durham, NC 27701

Email: info@thedurham.com

 

Because email communications are not always secure, please do not include credit card information or other sensitive information in your emails to us.