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Thu, Jan 26, 2017
Join us in the coffee shop as Lex Alexander, former owner of Durham & Chapel Hill’s Wellspring Grocery, executive team member of Whole Foods Market, and managing partner of Chapel Hill’s 3CUPS, presents “Essentials of Customer Service” based on his career-long experience serving customers.
“Most business owners acknowledge customer service as part of their retail concern. In this short class, I’ll give you some of the fundamentals of what I believe to be critical to building a culture of extraordinary service at your business. There are not many things you can do that don’t cost money to assure your success, but believe me, customer service is one of the attributes you want mentioned when people are discussing your brand. “