The Durham Hotel is open with the safety and wellbeing of our team members, guests, and community top of mind. We’re excited to welcome you! Here is what to expect: 

Arrival

All guests are required to wear face masks while in the common areas of the hotel unless actively eating and drinking, per NC state ordinances. Hand sanitizer stations have been placed at points of entry and on elevator landings.

Parking

Valet parking is temporarily suspended; however, we encourage our guests to pull into the hotel’s designated concierge spaces in front of the building to unload and check in. We recommend approaching our downtown hotel from the east to ensure easy access to this lane. Self-parking is available at the Chapel Hill St. parking garage located down the block, at the intersection of Chapel Hill St. and Rigsbee Ave. The hourly rate is $1.25 and the daily rate is $13.75, Monday-Friday from 8am-7pm and free on weekends. (This is subject to change.)

Rooms

Our beds are the best with your most restful sleep in mind! Enjoy a cup of freshly ground Counter Culture Coffee first thing in the morning with our coffee service program. We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch areas . Our room attendants wear masks and new gloves at all times, during cleaning of  each room. Additional precautions include rotating hotel rooms every 48 hours when possible.

Food & Drink

The Roof is open Weds-Sat 5-10:30pm. Masks are required unless actively eating or drinking. Reservations are recommended due to limited capacity but are not required. We are accepting parties of up to 6. Upon arrival, our host will greet you in the lobby and conduct a contactless wellness check, then escort you to the Roof. The indoor bar is closed, so let our servers take care of you at your table where you can enjoy dinner and cocktails.

The Restaurant and Coffee Shop are temporarily closed.

Fitness

Our fitness center is open 24-hours with registered guest keycard access. All equipment and high touch surfaces are being clean regularly for the safety of our guests. For an outdoor walk, jog or run, stop by our front desk for a map to and around Duke’s East campus. Rooftop Yoga and complimentary passes to the Downtown Durham YMCA are temporarily suspended.

The Durham’s Commitment to Cleanliness

We at The Durham Hotel share your concern regarding exposure to viruses including COVID-19. We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, we are working to ensure we meet the latest guidelines on hygiene and cleaning. The Durham Hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:

Cleaning Products and Protocols: Our hotel uses cleaning products that meet CDC guidelines and protocols which are effective against viruses, including:

• Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Housekeepers wear new gloves to clean each room. Additional precautions include rotating hotel rooms every 48 hours when possible. This means the room you are checking into will not have been occupied during this time.
• Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces and all high-touch areas, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
• Back of House: In the spaces where associates work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Ongoing Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – have always been essential to our cleaning program. Here are some ways we’re continuing to focus on this:

• Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act in conjunction with staying home if ill, and to avoid touching their eyes, nose or mouth. It’s critical for their health and that of our guests.
• Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced virus prevention awareness training.
• Wellness Checks: We are conducting regular wellness checks at the beginning of each shift including temperature checks and asking health-related questions. Employees exhibiting signs of illness will be sent home until they can be medically cleared.

We are continuously monitoring news, following guidelines from the government and the Centers for Disease Control and Prevention, and we are vigilantly following the advice to keep you happy and healthy. If you have any questions about our cleanliness procedures, please email us at info@thedurham.com. We are here for you.

See you soon,

The Durham Team